|
SmarterTools announces the release of SmarterTrack 3.6.3229. Highlights of the SmarterTrack 3.6.3229 release include:
- ADDED: Per-department custom messages before a chat is started through Portal.
- ADDED: Per-department custom messages before and after Ticket submission through Portal.
- ADDED: POP3 now supports SSL connections.
- ADDED: SMTP now supports SSL connections.
- CHANGED: Email address will no longer show on submit ticket page if template chooses not to show it and user is logged in with an email address
- CHANGED: POP and SMTP Passwords are now encrypted in the database.
- And more...
A complete listing of the new features and improvements is available in the SmarterTrack Release Notes page.
To access this latest version, visit the SmarterTrack Download page.
If you have any questions about the SmarterTrack 3.6.3229 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
SmarterTools announces the release of SmarterMail 5.5.3217. Highlights of the SmarterMail 5.5.3217 release include:
- ADDED: An option to enable DNS caching has been added.
- CHANGED: DNS caching has been disabled by default.
- FIXED: Contacts will no longer cause an error when sorting by Company.
- FIXED: Email addresses will now appear correctly in Mozilla Thunderbird when synchronizing via SyncML.
- FIXED: Inline images will now appear correctly when reading a message from a shared folder.
- FIXED: SyncML will no longer lose state information during a synchonization.
A complete listing of the new features and improvements is available in the SmarterMail Release Notes page.
To access this latest version, visit the SmarterMail Download page.
If you have any questions about the SmarterMail 5.5.3217 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterTrack 3.6.3217. Highlights of the SmarterTrack 3.6.3217 release include:
-
ADDED: New Web service in svcTickets.asmx for creating an outbound Ticket.
- ADDED: Web services now support configured external login providers.
- CHANGED: View Logs page changed to sort by filename descending by default.
- FIXED: Blower compression component no longer adds superfluous errors to the error log.
A complete listing of the new features and improvements is available in the SmarterTrack Release Notes page.
To access this latest version, visit the SmarterTrack Download page.
If you have any questions about the SmarterTrack 3.6.3217 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterStats 3.3.3217. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Highlights of the SmarterStats 3.3.3217 release include:
- SECURITY: Fixed the vulnerability that allowed users to access site admin pages.
A complete listing of the new features and improvements is available on the SmarterStats Release Notes page.
To access this latest version, visit the SmarterStats Download page.
If you have any questions about the SmarterStats 3.3.3217 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterStats 4.0.3217. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Additional features are also included with this security update. Highlights of the SmarterStats 4.0.3217 release include:
- ADDED: The Google Chrome browser now shows as a known browser in reports.
- ADDED: Updated the installer so future upgrades will remember the previous installation path.
- CHANGED: Scheduled email reports will now send after 2 a.m. of the site's local time. This allows a little extra time for a site's logs to complete processing for the previous day.
- CHANGED: Silverlight charts now use the released version of Silverlight 2.
- FIXED: A bug has been fixed that would cause some swapping of date between sites and bad imported rows when using multiple reader threads.
- SECURITY: Fixed a vulnerability that allowed users to access site admin pages.
A complete listing of the new features and improvements is available on the SmarterStats Release Notes page.
To access this latest version, visit the SmarterStats Download page.
If you have any questions about the SmarterStats 4.0.3217 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterTrack 3.6.3216. Highlights of the SmarterTrack 3.6.3216 release include:
-
ADDED: Ability to add/view comments for chats that are in the queue without first taking ownership.
-
ADDED: Status tree icons added to the queue in left tree view.
- CHANGED: Changed references of "Customer Portal" to "Portal" throughout application.
- CHANGED: Log files have been renamed to increment daily and to follow the same naming conventions.
-
EFFICIENCY: Background threads now start in a delayed fashion resulting in faster initial performance of the Portal.
-
EFFICIENCY: Resizing the window is now substantially faster in Internet Explorer.
-
Much more….
A complete listing of the new features and improvements is available in the SmarterTrack Release Notes page.
To access this latest version, visit the SmarterTrack Download page.
If you have any questions about the SmarterTrack 3.6.3216 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterTicket 2.7.3202. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Highlights of the SmarterTicket 2.7.3202 release include:
-
SECURITY: Fixed the vulnerability to allow limited directory traversal
A complete listing of the new features and improvements is available in the SmarterTicket Release Notes page.
To access this latest version, visit the SmarterTicket Download page.
If you have any questions about the SmarterTicket 2.7.3202 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterMail 5.5.3216. Highlights of the SmarterMail 5.5.3216 release include:
- ADDED: SyncML support has been added for synchronizing calendars in the Mozilla Thunderbird Funambol client when using Lightning.
- EFFICIENCY: Increased the performance of reading mailbox.cfg file. This change will make loading large mailboxes significantly faster.
- EFFICIENCY: Resizing the browser is now significantly faster in Internet Explorer.
- EFFICIENCY: SmarterMail has been enhanced to use less non-paged memory.
- EFFICIENCY: SmarterMail will no longer load all .grp files immediately when loading a user's mailbox. This results in significantly lower disk I/O.
- FIXED: Addressed two race conditions that could result in UIDs being reset to 0 for a mailbox.
- Much More....
A complete listing of the new features and improvements is available in the SmarterMail Release Notes page.
To access this latest version, visit the SmarterMail Download page.
If you have any questions about the SmarterMail 5.5.3216 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the initial release of its newest product, SmarterNotify. Highlights of the SmarterNotify 1.0.3215 release include:
- Monitor unlimited Events associated to installations of SmarterTrack 3.6 or later.
- Monitor unlimited Events for individual agents using SmarterTrack 3.6 or later.
- Monitor unlimited Events associated to installations of SmarterMail 6.0 or later.
- Monitor unlimited Events for individual domain administrators using SmarterMail 6.0 or later.
- Monitor unlimited Events for individual users using SmarterMail 6.0 or later.
- Monitor third-party software applications through customized Web services.
- Monitor third-party software applications through a customized plugin architecture.
- Operates in the background on a Windows desktop or server with audible and read-out-loud sounds.
- Large organizations can share groups of connection profiles through the export and importing features.
A complete listing of the features that are available in this new software can be found on the SmarterNotify feature pages.
At this time, SmarterNotify will be free to all users and can be accessed from the SmarterNotify download page.
If you have any questions about the SmarterNotify 1.0.3215 release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterTrack 3.5.3167. Highlights of the SmarterTrack 3.5.3167 release include:
- ADDED: Abandoned Chats Report added to Audit Reports.
- ADDED: Toolbar button added to editor that allows hyperlinks to be unlinked.
- ADDED: Web service function in svcTickets.asmx called "AddTicketNoteHtml" added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets.
- FIXED: "Group By" no longer appeas as a subheading under reports that do not allow grouping.
- FIXED: Database settings page now properly displays correct connection details if Security is set to "Integrated."
- FIXED: Link Manager icon is now properly displayed on ticket reply editor.
- FIXED: A System Admin who is also an agent can now be the target of a chat event action to invite visitor to chat.
- FIXED: Whitespace trimming routine timing improved on certain message replies.
A complete listing of the new features and improvements is available in the SmarterTrack Release Notes page.
To access this latest version, visit the SmarterTrack Download page.
If you have any questions about the SmarterTrack 3.5.3167 release, contact us at: sales@smartertools.com.
Thanks for using SmarterTools products!
|
|
|